.png)
Shipping & Returns
Shipping Policy
This Shipping Policy explains how orders are processed and shipped by StoreVoltix.
1. Shipping Destinations
We are pleased to offer shipping to customers across the United States and Canada, as well as to other international destinations, subject to shipping availability.
2. Delivery Times
Estimated delivery times range from 5 to 25 business days. Deliveries subject to customs inspection may take longer. Delivery windows are estimates only and cannot be guaranteed.
3. Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully cleared. Orders are not processed or dispatched on weekends or public holidays observed in the United States or Canada.
4. Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and courier details, where available. Customers are responsible for monitoring their delivery status using the tracking information provided.
5. Customs Duties and Import Charges
The price you pay at checkout is the total price, inclusive of any applicable import duties and customs charges for your order, for both US and Canadian deliveries. You will not be asked to pay any additional customs or import fees upon delivery. Applicable sales tax or GST/HST, where required by law, is calculated separately and shown at checkout.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery details. If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to re-send the package.
7. Delays Beyond Our Control
StoreVoltix is not responsible for delivery delays caused by customs clearance procedures, postal service disruptions, courier delays, severe weather conditions, or other circumstances beyond our reasonable control.
8. Lost or Damaged Packages
If your package arrives damaged, or appears to have been lost in transit, please contact us immediately so that we can investigate with the courier.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: support@storevoltix.com
Returns and Refund Policy
StoreVoltix wants you to be happy with your purchase. This policy explains how returns and refunds work.
1. Return Window
You may request a return within 14 days of receiving your order. To start a return, please contact us at the email address below within this window.
2. Refund Method
If your return is approved, your refund will be issued to your original payment method. We will process your refund within 14 days of receiving the returned item, or evidence that it has been sent back to us, whichever is sooner.
3. Faulty, Damaged, or Misdescribed Items
Regardless of the return window above, if an item arrives faulty, damaged, or significantly different from its description, you are always entitled to a refund, replacement, or repair. Please contact us with photos of the issue so we can resolve it quickly.
4. Return Shipping Costs
If you are returning an item simply because you changed your mind, you will be responsible for the cost of return shipping, unless we have agreed otherwise. If the item is faulty, damaged, or not as described, we will cover the reasonable cost of the return.
5. How to Return an Item
To start a return or refund request, please contact us at the email address below. We will confirm the return process and, where relevant, the correct return address for your order.
6. Contact for Returns
Email: support@storevoltix.com